In the movieÃ‚Â Glengarry Glen Ross,Ã‚Â Alec Baldwin famously yells at his salesmen to always be closing.
In the digital age, itÃ¢â‚¬â„¢s not salesmen but websites that need to be closing. Only now itÃ¢â‚¬â„¢s referred to as a conversion rate. The whole point of a business website is to convince potential buyers to make a purchase.
There is an art and a science to getting your website to convert sales. There are steps and practices that you can use that will make you more likely to get the results you want. Here are a few to get you started.
1.Ã‚Â Experiment with different methods.Ã‚Â
If there were tactics that always worked, everyone would know them, everyone would use them and you wouldn’t need this article. There are a lot that tend to work. There are even some tips that are case-specific may require an opposite plan of action depending on the circumstances. Therefore, the only tip that’s truly universal is to try different methods and see what works best for your site. Do some A/B testing where you test one version of the site with one group of potential viewers and another version with another group. Thoughtful testing is the only way to achieve better conversion over time.
2.Ã‚Â Remember the six factors of conversion.Ã‚Â
A website conversion rate hinges on a few factors:
- TheÃ‚Â value propositionÃ‚Â of your goods or service;
- HowÃ‚Â relevantÃ‚Â your good or service is to the viewer;
- HowÃ‚Â clearÃ‚Â your message and value proposition are to the viewer;
- How muchÃ‚Â anxietyÃ‚Â the viewer has in making the purchase;
- HowÃ‚Â distractedÃ‚Â the viewer is from your message when using the website; and
- How muchÃ‚Â urgencyÃ‚Â the viewer feels to make a purchase.
3.Ã‚Â Cut down on forms.Ã‚Â
The more questions viewers have to answer to get what they want, the less likely they are to do it. Only ask the questions you absolutely need to get the sale you want.
4.Ã‚Â Make your call to action button stand out.Ã‚Â
You want viewers to do one thing, whether it is to make a purchase, subscribe or make some form of commitment. That means they will have to click a specific button. That button needs to stand out from the rest of the page so it is easily seen. Do whatever it takes to make sure that everyone knows where that button is.
5.Ã‚Â Put the action button at the top of the page.Ã‚Â
If the user has to scroll down the page to find the call to action button, you’ve committed a huge offense. The button doesn’t have to be at the top of the page, but you better be able to see it as soon as soon as the page opens.
6.Ã‚Â Remove banner sliders.Ã‚Â
You see them all the time. The post summaries appear at the top of the page, and they cycle through about once every five seconds. You might think it looks cool, but like those websites with the background music in the early ’90s, itÃ¢â‚¬â„¢s just distracting. People want to explore at their own pace, and this carousel of articles distracts from that. It’s better to show a list.
7.Ã‚Â Use videos.Ã‚Â
Video killed the website text. YouTube shows that people enjoy watching videos more than reading. Use that. Just test the video to make sure you donÃ¢â‚¬â„¢t put up something that drives people away.
8.Ã‚Â Clear headline, a ton of viewers, canÃ¢â‚¬â„¢t lose.Ã‚Â
Okay, itÃ¢â‚¬â„¢s not a perfect paraphrase, but the point still stands. When you post something, whether it is a blog or a product description, make sure that the headline clearly defines the content. Viewers will appreciate it.
9.Ã‚Â The ticking clock.Ã‚Â
Buyers put off making purchases. However, if there is a sense of urgency, whether it is a limited-time offer or a timer ticking down the time before a product is pulled, people are more likely to make that purchase. A lack of time can be a good thing for a seller.
10.Ã‚Â Give them your digits.Ã‚Â
Everyone loves the idea of doing everything by email, but phone numbers convey a sense of permanence. ItÃ¢â‚¬â„¢s a way for customers to contact a person directly if something goes wrong, which in turn makes them more confident to make a purchase.
11.Ã‚Â They got questions? Give them answers!Ã‚Â
Phone calls are great, instantaneous live chat on your site is too. It allows customers to get comfortable with their purchases by getting answers to any questions they have.
12.Ã‚Â Show off your awards.Ã‚Â
Making a sale is about getting the customer to trust you. If you have received recognition, whether in the form of an article by a recognized publication or an award from a respected group, show it off on your site. It allows the buyer to transfer the trust they have in those organizations to your business, which leads to sales.
13.Ã‚Â Get security.Ã‚Â
For customers to make a purchase online, they need to feel secure that their credit card information will be protected. Use a security seal from a recognized company like NortonÃ¢â‚¬â„¢s to help people feel more comfortable making purchases.
14.Ã‚Â Keep updating your SEO.
You canÃ¢â‚¬â„¢t convert unless people come to your site. By ensuring that your SEO is up to date the people who want your services but donÃ¢â‚¬â„¢t know you, will be able to find you.
15.Ã‚Â Tell the truth, the whole truth.Ã‚Â
Or at least get former customers to do so on your site. Make sure that those testimonials donÃ¢â‚¬â„¢t sound canned or boring. Quotes like Ã¢â‚¬Å“they have great productsÃ¢â‚¬Â arenÃ¢â‚¬â„¢t going to get the results you are looking for.
16.Ã‚Â The right pictures.
You can’t just throw up any old pictures and expect them to help your case; stock photos of a few people laughing or working around a table is not going to help. Customized photos taken by you that are related directly to your product or feature your services are what you need to use.
17.Ã‚Â The right words at the right time.
The imagery and the visuals of the site matter as it helps lead the viewersÃ¢â‚¬â„¢ eyes, but at some point they are going to need details. That can only be achieved with text. ItÃ¢â‚¬â„¢s not about a long description; itÃ¢â‚¬â„¢s about keeping it brief but conveying the right details in the right way.
18.Ã‚Â To click or not to click.
There is a common convention that says if someone has to click three or more times to get something, you will lose conversions, but that is not always the case. Trying to squeeze in too much information to conserve might deter conversions, so having info on multiple pages might be better in the long run. The answer is to test multiple versions and see what works best.
19.Ã‚Â Find your voice or find my voice?
At some point, you are going to be addressing the customer directly and you’ll need to determine the type of voice you want. Whether it be first person (make my purchase now) or second person (make your purchase now), it’s important to keep it consistent through your site. There is no best practice here; different sites work better with different voices. YouÃ¢â‚¬â„¢ll need to experiment to find yours.
20.Ã‚Â Ditch the drop down.
We all know them; you click the box and a list of options magically appears. ItÃ¢â‚¬â„¢s not just a feature; itÃ¢â‚¬â„¢s a staple of commerce sites. However, just because its common doesn’t mean it helps. Try testing the drop-down menu page against a version of the website where a second page displays all the options with a brief description and images of all the products. You might be surprised at the increased conversions.
21.Ã‚Â Think like a user.Ã‚Â
You don’t just run a business; you use the Internet too. You know what annoys you and what doesn’t. Use those insights when making your first draft of a website. The site is supposed to show off the character of your business, so build the site that you want to see first. Then, based on the feedback you get, make the needed to changes to ensure your site is easily accessible to more people.
22.Ã‚Â Set up a measurement system.Ã‚Â
Whether you are trying to find what works or just making sure your site still does, you need to be constantlyÃ‚Â measuring your conversion rates. The best and easiest way to do this is through Google Analytics.
By correctly setting goals and benchmarks in the Google system, you can easily see where people are clicking to make sales and where they are leaving your webpage. In short, you’ll see what works and what doesn’t.
Click here for 42 Conversion Optimization Best Practices for Beginners (Part Two)